Alorica's been supporting the Retail industry for over 25 years. We’ve partnered with some of the world’s biggest brands to perfect the customer experience, delivering analytics-powered, personalized interactions across every contact channel. 

As part of our commitment to delivering client-centric solutions, we frequently partner with thought leaders, and major brands to examine market conditions, existing challenges, and emerging technologies to deliver personalized CX that creates lifelong customer relationships.  

On a recent webinar, we sat down with industry experts from Wayfair and Best Buy to examine challenges, top trends, and innovative strategies—from AI and digital transformation to holiday planning tips. 

With extensive experience supporting each critical area discussed on the call—omnichannel, automation technologies, AI-enhanced agents, flexible, burstable staffing—we offered additional expertise and insight into the power of blending technology with a human touch. 

Watch some of the highlights below! And if you want more insights, watch the full webinar.