alorica

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Communications
Digital-first, simple, reliable, and rewarding CX that’s something to talk about 
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What We Solve

Driving Greater Efficiency Through Digital Transformation

Alorica has over 25 years of supporting the Communication industry. And we work with some of the biggest Communications companies, including America’s Top Four wireless providers with 28K+ agents across 10 countries.

Alorica offers end-to-end services spanning the subscriber lifecycle, deploying solutions to drive efficiency across communications companies, including call containment, automated quality, and analytics-driven optimization.

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CX that goes above and beyond, attracting and retaining new customer relationships across multiple channels
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Financial recovery services that increase cash flow, resolving outstanding balances while reducing future delinquencies
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Tech know-how that solves challenges from simple to complex, providing frictionless CX at every touchpoint
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Comprehensive solutions to drive revenue growth, customer retention, loyalty and engagement

How We Help

Solutioning for Your Success

Meeting industry-specific challenges with digital know-how, experience, scalability, and tech-savvy, customer-obsessed top talent
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Customer Care

From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.

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Revenue Generation

Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.

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Technical Support

We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.

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Account Resolution

With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.

Communications Industry Webpage-Customer care Feature

From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.

Communications Industry Webpage-Rev Gen Feature

Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.

Learn More
Communications Industry Webpage-Tech support Feature

We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.

Communications Industry Webpage-Account Resolution

With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.

Results

Results You Can Measure

101%

Fill rates with 85% CSAT by agents within 181+ days for a leading wireless carrier

85%+

Reduction in business authentication violations; 90%+ reduction in consumer authentication violations for a communications giant

60%

Increase in contact rates + 45% increase in conversion rates for a leading digital media company 

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Let's Get Started

Want to give your customers something great to talk about? Get in touch to discover your perfect CX solution!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.