Virtual Assistant (AVA)

What We Do

Transforming Multichannel Conversations

Our AI-powered, multilingual virtual assistant, driven by custom-trained LLMs, enables natural language conversations in voice and digital channels and reduces costs through containment, all while driving higher customer satisfaction.

Why AVA?

Custom Digital Assistant Platform

Tailored to your business, AVA seamlessly integrates with your processes, products, and procedures, supporting 100+ languages, adapting effortlessly to meet evolving customer demands

Sentiment-aware Technology

Adapts to customer tone and friction points, delivering a more empathetic, human-like experience; handles multiple intents seamlessly with natural conversational flow

Multimodal UX

Delivers seamless experiences across mobile apps, web, voice, and even metahuman avatars; API-enabled for effortless integration across all platforms

Transformative Tech to Supercharge your CX

Custom virtual assistants for complex and simple interactions

FAQ Bots

Provides pre-defined knowledge about products, services, subscription pricing, and more in a structured manner.

Intent-Based Bots

Conversational chatbots delivering human-like experiences to perform lower-complexity tasks (e.g., order status, subscription renewals).

Advanced Conversational AI

Custom-trained using LLMs, providing multi-intent, human-like conversations, empowering task automation and digital self-service with easy API integration.

Metahumans

Realistic, three-dimensional, synthetic modeling with advanced voice recognition, facial expressions, and body movements that can be integrated into multiple applications.

One Solution for Every CX Challenge

AVA adapts to your industry's unique challenges, providing personalized, AI-driven support that enhances customer satisfaction, streamlines interactions, and drives growth

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Technology and Software

Enables seamless, real-time assistance, reducing downtime with intelligent troubleshooting and proactive product insights while improving user experience across software and technology platforms

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Banking and Finance

Provides customers with clear guidance on products, personalized recommendations, and efficient issue resolution—ensuring a seamless, secure banking experience

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Retail and Consumer Packaged Goods

Elevates in-store and online customer journeys, providing immediate support and personalized assistance from product recommendations to comprehensive user guides

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Entertainment and Subscriptions

Drives engagement through personalized product support, upsell opportunities, and targeted promotional campaigns, enabling seamless interaction across channels

Results You Can Measure

800%

Annualized ROI for a major consumer electronics manufacturer

93.5%

Resolution of customer chatbot conversations

40%

Decrease in password reset calls

25%

Increase in self-service adoption

35%

Cost savings compared to traditional CX channels

20%

Reduction in total cost to serve

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Ready to Get Started?

Enhance self-service, digital deflection, containment, and customer satisfaction with seamless multichannel integration. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

Alorica Virtual Assistant® (AVA)