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Trust & Safety
Protecting your customers and brand reputation from bad actors, fraud, content abuse, and account takeovers 
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What We Do

Comprehensive Services at Scale 
We provide end-to-end Trust & Safety services at scale, including content moderation, labeling and annotations, content enrichment, and safeguarding user and platform integrity.  
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Why Choose Alorica

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Future-Focused Investments

Continuous investment in cutting-edge technology, industry-leading talent, and employee safety and wellness initiatives, ensuring both innovation and a people-first culture 

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Global Scale 

2.5B content pieces processed annually, powered by 5,500+ Trust & Safety experts across 9 countries, delivering seamless support in 24+ languages 

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Early-Access to Innovation 

Powered by a robust ecosystem, Six Sigma practitioners, and industry-leading tools, we create cutting-edge AI solutions, helping moderators solve complex challenges 

Results You Can Measure 

2,000+

FTE ramp across three regions with less than 2% attrition 

$4M+

fraud cases resolved annually 

2.5 billion

pieces of content moderated annually across ~35 countries in 20+ languages

89%

reduction in fraud losses for a computer technology company

Leader

recognized for content moderation and Trust & Safety in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services

$1.2M

saved for a large banking client

100%

accuracy of AI assessments consistently achieved for a global medical device company

Related Content 

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Trust & Safety Fact Sheet
Consumer data fraud protection, content moderation, and insanely great CX are easy with Alorica. Learn how we can safeguard your customers, your reputation, and your bottom line.
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Content Moderation Fact Sheet
Safeguard Your Users and Brand Experience with Alorica’s Content Moderation Solution. Download the Fact Sheet and Learn How.
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Webinar Recap: Assessing Your Organization’s Legal + Reputational...
Assessing legal + reputational risks matter: industry leaders discuss.
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Alorica Named a Leader in NelsonHall’s 2023 Content Transformation...
Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, has been named a Leader in NelsonHall’s 2023 Content Transformation Services NEAT evaluation...
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Fighting Fraud with 360° Trust & Safety and Staffing Solutions
Explore how a major international bank saved $1.2M annually while reducing AHT by 60 seconds with Alorica Fraud Detection and Prevention Solutions.
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Future of Trust and Safety Blog
Learn how Alorica incorporates best practices into our industry-leading Trust and Safety solutions. Read more now!
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Ready to Get Started?

Partner with Alorica for innovative Trust & Safety solutions that ensure measurable impacts and lasting success. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.