alorica

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Professional and Managed Services
Alorica’s on-demand enterprise offerings provide seamless tech integration, dedicated support, and continuous program enhancements to ensure your success
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What We Do

Next-Level Services  
Empower your business with secure, AI-driven solutions that unify customer data, enhance operational efficiency, and scale effortlessly. Our seamless integrations eliminate silos, ensuring brand consistency and measurable outcomes across all touchpoints. 

The Alorica Difference

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Comprehensive Tech-First CX Expertise

With 25 years of experience, Alorica’s refined playbook and tech expertise ensure seamless, scalable solutions that integrate efficiently optimizing multi-partner models

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Tailored Industry Services

We deliver high-touch, end-to-end CX services, blending technology and expertise to drive innovation, ensure governance, and provide actionable insights

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Data-Driven Results

We drive measurable improvements in efficiency, customer satisfaction, and operational performance through continuous analysis and process optimization 

Tailored Approaches for Proven Success 

Expert-driven solutions for industries that demand more than just service — Alorica delivers true partnerships, tailored to your business needs 
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Process Optimization – Insurance 

Alorica partnered with a first-time insurance outsourcer, achieving a 95% accuracy target and 92.3% agent proficiency. Through customized training, knowledge management, and streamlined processes, we improved customer resolutions, reduced operational costs, and delivered faster, more efficient service compared to the client’s internal team. 

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Learning Delivery – Communications 

We partnered with a global mobility company to enhance agent performance. Through redesigned training materials, in-depth train-the-trainer sessions, and interactive learning methods, Alorica increased agent eNPS by 8.6% and improved throughput by 1.4%. We were recognized for our ability to resolve customer issues, improve communication skills, and deepen agents' business acumen. 

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Command Center – Entertainment 

Our Command Center optimized QA, monitoring voice, and chat channels, with QA and management staff who delivered scoring, comprehensive analysis, and feedback to enhance CX. Alorica's WFM and RTA resources oversee staffing requirements and compliance, improving QA scores by 8% over six months, demonstrating significant enhancements in service quality and operational efficiency.  

Results You Can Measure 

20%

Efficiency gains implementing workforce management and analytics tools, we’ve helped businesses increase operational efficiency by 20% 

10X

Faster implementation our tech integration services reduce CX platform deployment time by a factor of 10 

15%

Cost reduction our managed services solutions consistently deliver cost savings of up to 15% through process automation and optimization 

95%

Customer satisfaction. Our clients report a 95% improvement in customer satisfaction scores within the first year of partnership

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Ready to Get Started?

Partner with Alorica for expert-driven solutions that deliver measurable results and long-term success. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.