alorica

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Healthcare
Improve patient satisfaction and loyalty by exceeding CX and digital engagement expectations

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What We Solve

Deliver the Services and Experiences Your Consumers and Members Expect

Today’s digital-savvy health consumers expect personalized service that not only meets them where they are, but also delivers an omnichannel, frictionless experience.

Providing an experience that delivers the autonomy, convenience, and freedom of choice your members demand is essential to driving loyalty and keeping your bottom line healthy.

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Streamline operational efficiency and reduce administrative burdens with future-focused automation technology
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Deliver healthcare customer service your patients expect with frictionless communication channels and convenient services like telehealth 
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Provide a 24/7, omnichannel experience, increasing efficiency, and member satisfaction
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Seamless scalability of licensed and unlicensed agents, both in-center and work-at-home
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Data-driven insights eliminate pain points and enhance patient experiences
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Compliance and security keep your customers’ information secure with PCI-compliant solutions

Who We Help

With over 20 years of industry-leading expertise across payers, PBMs, and healthcare providers, we deliver optimal results with insanely great CX
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Payers

Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.

But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently. 

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Provider

Meeting patient experience expectations while mitigating readmittance and minimizing coding errors is a tall order for healthcare providers.

Alorica’s decades of expertise makes reducing administrative burdens, improving revenue management, and driving patient satisfaction easy.

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Pharmacy Benefit Manager

Pharmacy benefit managers have a lot on their plates—managing prior authorizations, retail-to-mail conversions, cost/revenue management—along with keeping up with ever-changing policies and regulations.

Alorica takes the pain out of the process with targeted solutions to increase productivity, improve revenue attainment, and ease administrative burdens. 

Healthcare Webpage Graphics_Icon Payer

Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.

But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently. 

Healthcare Webpage Graphics_Icon Provider

Meeting patient experience expectations while mitigating readmittance and minimizing coding errors is a tall order for healthcare providers.

Alorica’s decades of expertise makes reducing administrative burdens, improving revenue management, and driving patient satisfaction easy.

Healthcare Webpage Graphics_Icon Prescription Benefits Manager

Pharmacy benefit managers have a lot on their plates—managing prior authorizations, retail-to-mail conversions, cost/revenue management—along with keeping up with ever-changing policies and regulations.

Alorica takes the pain out of the process with targeted solutions to increase productivity, improve revenue attainment, and ease administrative burdens. 

How We Help

Solutioning for Your Success

Whether it’s HealthTech, Pharma, Digital Health, Life Sciences, provider, payer, or PBM, our CX and transformative digital healthcare solutions are customized to meet your needs
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Alorica Automation

Transform your customer experience through process reengineering and automation. 

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Contact Optimization

Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions. 

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Revenue Generation

Optimize revenue cycle management by improving inefficient processes like claims submission, initial payment, medical coding, and payment resolution services.

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Omnichannel

Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty.

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Playbook_Icons_Alorica_Automation

Transform your customer experience through process reengineering and automation. 

Learn More
Playbook_Icons_Contact_Optimization

Create an efficient CX strategy that balances customer demands and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve interactions. 

Learn More
Healthcare Industry Webpage-Revenue Generation

Optimize revenue cycle management by improving inefficient processes like claims submission, initial payment, medical coding, and payment resolution services.

Learn More
Playbook_Icons_Omnichannel

Unify your digital channels by leveraging a cloud-based turnkey solution that builds customer satisfaction and loyalty.

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Results

Results You Can Measure

99.9%

Average Prior Authorization Quality Compliance score

94%

Patient satisfaction rate achieved through workflow automation

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Get the facts on telehealth—and then, discover why when it comes to healthtech, no one delivers like Alorica.
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Improving the Patient Experience with Automation and Predictive...
Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.
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Delivering Highly-Trained, Qualified PBM Specialists at...
Learn how a leading PBM achieved 99.9% average Quality Compliance with Alorica Pharmacy Benefits Manager Solutions. Download the case study.
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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.