For the third consecutive year, Everest Group analysts have recognized Alorica as a Leader in Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2024.
Alorica was recognized as a Leader based on the impact of our strategic market vision and our digital-first, human-focused approach.
“Alorica has strategically created innovative proprietary digital CX solutions by leveraging gen AI and has developed a strong partnership ecosystem with technology providers to bolster its offerings.”
Sharang Sharma
Vice President
Everest Group
The Alorica Difference
Client Goal Driven: Our full-service client-centric approach is designed to maximize your business outcomes
Future Focused: Committed to key investments in technology, our footprint, tech partnerships, and talent
Industry Change Leaders: As a veteran industry disrupter, we continue to lead the way, giving our clients early access to pioneering technology
Diversity by Design: As the largest certified minority-owned BPO, our inclusive culture is what keeps our global workforce engaged and performing their best
Best-in-Class Operators: We deliver exceptional performance with our digitally infused operating model to create unforgettable experiences for your customers
